Chatbot AI

Your customer service is mainly busy with recurring requests? With Chatbot AI, you can automate up to 50% of your customer inquiries!

Try the Chatbot AI and create your own digital customer service chatbot in just a few minutes!

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30%

Reduction of service inquiries

50%

Resolution rate (successful answer)

25%

cost savings

24/7 customer support via chatbot

The chatbot AI is available to your customers around the clock. It answers recurring requests immediately, reducing the workload of your customer service team by up to 30%. Customers can simply type their requests into the free text field at any time of the day or night and get an immediate answer. No more annoying queues, with high workloads – simply a perfect user experience!

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The chatbot is trained with existing FAQs, the essential knowledge from the customer care team as well as content from your website and can be set up within minutes. Since the AI Bot is based on ChatGPT, it speaks like a human and enables interactions almost like with a real person – and it’s 100% compliant with the GDPR.

Seamlessly integrated into the customer journey

Thanks to numerous individual store system integrations, the chatbot AI can respond with personal and targeted answers to questions about, for example, package tracking, complaints & returns, and payment & checkout.

The Chatbot AI is specialized in answering any customer questions in the context of e-commerce stores.

Perfect interplay with trbo

With trbo, the Chatbot AI can be played out precisely to customers who are on the contact or order status page, for example. In this way, you can proactively reach your users exactly where questions arise.
Your user comes back to the store? Then simply show him the answer to his last question again on the home page and offer him to update it again with the Chatbot AI.
Through simple integrations with your existing tools, you can transfer specific queries from your customers into your CRM system and get a 360-degree view.

Do you already know our Product Advisor?

With the Product Advisor, you can inspire your users full-screen in the store as part of the product advice – whether mobile or desktop, the perfect user experience always in focus.

Go To Product Advisor

Discover more related features – matching your business needs

trbo offers a variety of features for your personalization journey.

With our product trbo Chat we can provide you with the exact solution to achieve your website goals.


trbo Chat


Automate 50% of your customer inquiries with our AI Chatbot
  • AI Chatbots
  • Customer Service Automation
  • Order Tracking
  • Human Live Takeover
Explore Chat

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The technical basis

Chatbot AI

For the setup of the Chatbot AI we need almost no technical resources – Plug & Play for a perfect user experience.

For the integration, we need a tag manager – we do the rest. You already have trbo in place? Then we can also implement the Shopping Assistant directly through trbo.

Through existing interfaces to store systems and tracking providers, the order status can be retrieved in real time. You do not have any technical effort yourself.

Chatbot AI seamlessly integrates with a variety of live chat systems. This allows a service agent to take over the chat to assist with challenging or emotional customer queries.

You want to test where a prominent integration of the Chatbot AI makes the most sense? No problem via an A/B testing upgrade. Support your gut feeling with data!

Let's get personal

Start delivering memorable, 1:1 experiences that keep your customers coming back.

Leave us a message and one of our dedicated personalization experts will reach out to you. We look forward to hearing from you!

Leave us a message and one of our dedicated personalization experts will reach out to you. We look forward to hearing from you!

Schick uns eine Nachricht und einer unserer trbo Experten wird sich bei dir melden. Wir freuen uns darauf, von dir zu hören!