Our team of dedicated personalization consultants does their best every day to put a smile on our clients’ faces.
See for yourself which goals our clients were able to achieve with the help of trbo!
In working with trbo, we have learned that trbo is a company and a tool that is highly customer-focused and not only delivers on its value proposition, but exceeds it. We are very grateful for the flexibility, reliability and expertise that we are able to use and enjoy as a customer of trbo. We appreciate the possibility to implement new ideas and changes with trbo very fast and uncomplicated at short notice. Additionally, the consistently professional and solution-oriented way of working has always resulted in success, even with tough timings and complex requirements. The insights we generate with trbo help us to develop further in a data-driven way and thus to continuously increase and improve the value for our customers. Thanks a lot to the entire trbo team!
ETERNA was looking for a partner with whom campaigns could be implemented and launched flexibly, quickly and without tying up too many resources.
With trbo, we found exactly this partner and were able to start the first actions after a short time.
No matter what objective is required, whether it is sales, CRO, UX or personalization: with competent support, useful suggestions and energetic implementation, we can offer our customers even more service and individualization, and that in the shortest possible time after conceptualization. This is how onsite marketing works!
Customer satisfaction is the be-all and end-all for us – including satisfaction with the shopping experience on our website. For continuous optimization, the trbo platform is an important asset for us. Together with our Client Success Manager, we defined our goals and quickly implemented our first campaigns. The flexibility that trbo offers, coupled with its easy usability allows us to advertise promotions smoothly and quickly. The integrated testing options are a further advantage in our cooperation: With each test we learn more and optimize iteratively until the best possible variant for the users has been found. In addition, trbo also helps us to avoid purchase cancellations: With abandoned cart emails, we are able to convince many customers to make a purchase after all.
We have created a special entry via trbo for all visitors who come to our shop via Google Shopping ads. In the past the bounce rate here was quite high – if the user didn’t find the right product right away, he went back to Google search. Because we can now display the corresponding category page in the background of the actual product, the user often still finds a suitable product and the expensive click was not for nothing! This enabled us to reduce the bounce rate by approx. 9.5 percent! And still we observe the Google Policy 100 percent.
We appreciate trbo very much for the uncomplicated cooperation. Together we develop ideas and then implement them with very little effort. We pay particular attention to promotions in our webshop. These should be directly visible to the users. To achieve this, we use trbo to integrate a wide variety of campaigns on our home page or on product detail pages. This way, none of our users miss an offer anymore. In addition, trbo enables us to define target groups and address them in a targeted manner. Our Client Success Manager also supports us with complex campaigns, for example to reach our goal of increasing newsletter signups. All in all, we have been able to boost revenue considerably with trbo.
We first gained initial experience with another onsite messaging tool. However, we quickly realized that we were reaching our limits, so trbo was our first choice from that point onward. The collaboration with trbo offers us a lot of freedom and possibilities to continuously optimize our customer approach on the website and to promote our products in a versatile and personalized way – without internal IT resources. With trbo we have also gained a valuable service provider. With such a motivated team and professional support, it is great fun to brainstorm, design new campaigns and implement them successfully.
In addition to numerous promotions, we also use trbo to increase our customers’ shopping baskets. The incentive for this is created, for example, by targeted trbo layers showing free additions above a defined minimum order value. If, for example, the availability of the additions changes, we can adapt this action individually. With a few clicks, a new layer version is created. The results speak for themselves: whenever we implement actions, the average shopping basket value of our customers increases.
We were immediately impressed by the extensive portfolio of functions offered by the trbo platform. Especially our marketing benefits from the multitude of possibilities for personalization and optimization of our webshop offered by trbo. Without tying up precious IT resources, we can use trbo to flexibly run discount offers, personalized product recommendations and other promotions as needed. As a result, we can increase user engagement on the website and strengthen customer loyalty. And it’s not just our users enjoying that.
For the constant enhancement of the user experience on our website, we were initially looking for an A/B testing tool. Here we came across trbo and were thrilled from the start. We quickly realized that trbo offers much more than just A/B testing. We can set up and test various onsite personalization and optimization options with trbo. trbo is a powerful tool for us to incorporate personalized campaigns and UX improvements with a 360° view of the customers on our website. Creating a personalized customer experience has never been so easy.
We use trbo for very different purposes. Whether it’s gamification, recommendation or group motivation, we can implement our desired measures with the tool – without any great effort. That helps us to improve our user experience every day. Our Client Success Managers are always on hand to give us advice and support. In addition to the many features that trbo offers, we are also enthusiastic about the ease of use of the tool. If we have questions or comments, trbo always has an open ear and supports us wherever possible. Recently we realized a new project, which was conceived with trbo and technically set up by them. trbo is very open to suggestions for changes that come to mind. Customer support is written in capital letters here.
For years, trbo has been our reliable partner to improve customer satisfaction on our online presences with personalization and optimization. From the very beginning of our collaboration, we have appreciated the fantastic exchange and the fast, professional support provided by the Client Success team. We can also count on trbo for complex projects, such as the server-side integration to display actions to improve user experience and usability.
In our collaboration with trbo, we got to know the personalization tool and its employees as very flexible, helpful and motivated. In addition to simple layers such as Group Motivation or tooltips for products that require more detailed explanations, trbo even supported us with the launch of our new website. Our Client Success Manager actively gave us a hand and helpful tips. Together we were able to work out the perfect measures for our website. We also really appreciate the fact that with trbo we can always test our campaigns for their impact. This way, we can see on the basis of significant figures how they are received by our users and whether something needs to be improved, if necessary. trbo always helps us with this as well.
We were looking for a tool to improve the user experience of the website from the beginning of the customer journey to the completion of a purchase. We found what we were looking for with trbo and have already seen significant success:
– Helpful notifications – whether promotions or delivery notes – can now be placed as needed, flexibly at different points in the shop
– trbo’s smart recommendation engine offers us a solution for products that are not available at the moment: Smart product alternatives are integrated here
– The subscription rate of our newsletter has jumped since we started using trbo
trbo is a key tool for us to improve the user experience in our online shop. Fast coordination with the team as well as quick and competent (technical) support are another important plus.
We have come to appreciate trbo as an easy-to-use campaign tool for personalization, content expansion and constant optimization of the store through A/B tests. With the help of specific tests, we were able to identify interesting niche target groups and approach them individually, which significantly increased the conversion rate. The implementation of the entire tool, as well as the individual campaigns, is extremely simple. If you have any questions or need to come up with ideas for new tests, the support team impresses with their answers and ingenuity and can also be reached at short notice.
With trbo, we have found a provider with a broad portfolio of different functions for personalization and optimization on the website. There are several advantages, especially for beginners: With the extensive amount of templates, the implementation is much more simplified to get started. In addition, the platform is very structured and self-explanatory. The dashboard always provides a good overview of the current setups and generated uplifts. When it comes to integrating discounts and promotions or personalized product recommendations, everything is implemented promptly and can be rolled out to other all language shops just as flexibly. However, should any questions arise, trbo’s support team is always on hand to provide quick and competent help.
The contact to trbo came about rather by chance – at least from my side – as there are always requests coming in. But this request was unique, as well as the team and tool are. It was important for me to understand what was happening, so I started creating the layers myself. After a few small hurdles and – for me at first – not quite logical settings, I quickly found my way around. I then made further demands towards trbo and these were implemented promptly, creatively and with full motivation. They have so much know-how from many projects that you will never have yourself. This is what makes trbo and the team so unique, it is a mixture of an almost complete flexibility for the presentation in our shop and highly motivated people who stand behind their product and have fun at what they are doing. This makes working together a lot of fun and also leads to very good results on our side. Many thanks for that!”
Due to the large number of our country shops, it is important to us that campaigns can be duplicated as easily as possible and adapted for the respective languages. trbo as a tool enables us to easily create promotion teasers and, thanks to an intelligent copy function, only requires the exchange of images or links. All set rules are retained. In addition to the good performance of the actions, we also save a great deal of working hours. For us, this is a tool we don’t want to miss!
trbo offers us the possibility to effectively implement various onpage measures within a very short time and to track their performance. The flexibility and user-friendly interface that this tool offers us – especially with regard to the implementation of promotion-based campaigns and complex display logics – impressed us from the start. In addition, the trbo support is always friendly and competent at our side, be it for requirements that go beyond the standard settings of the tool to the evaluation of the individual campaigns and conclusions for actions.
trbo represents the ideal opportunity for us to test internal hypotheses regarding their validity. In addition to using trbo as an A/B testing tool, we appreciate being able to realize our own ideas with trbo – without having to implement them directly on the website. The advantage for us: we can make changes independently and are much more flexible.
If there are questions or requirements during the creation of campaigns that cannot be realized directly via the settings in the tool, the trbo support is always there to help competently and friendly to realize our wishes.
With trbo we have achieved an enormous increase in newsletter registrations! It was particularly important to us, that this would not happen at the expense of user experience. The opposite is the case with the very targeted playout of the various trbo layers, which is why we are now continuing our successful campaign to attract more valuable newsletter recipients on a permanent basis.
trbo offers us the possibility to display our current specials using an easy-to-use tool and to implement complex playout logics without IT resources. In this way, specials running in parallel can also be specifically targeted. Whenever we need support, we receive prompt and competent help.
trbo gives you freedom: adding widgets, buttons, layers, surveys or animated banners, everything is easy to realize with this simple tool, without the help of your IT department or agency. The more we learned about trbo, the more we enjoyed using it. Bringing more “movement” into our shops was not easy to imagine without major code-changes – trbo has been a very important choice from a business point of view for all our shops. Last, but not least, the support offered to the customers is a real premium-service!
With trbo we are now able to straightforwardly greet our customers from other countries via their Geo-IP. This way, every customer feels welcomed right away. We also appreciate the possibility to manipulate the pages individually without programming in the shop. Thanks to the trbo integration, we can accompany our spontaneous campaigns at any time with banners onsite.
Working with trbo is professional and productive at all times. Due to the close proximity of our offices, we also have the opportunity to make use of trbo’s expertise during brainstorming sessions at short notice. The tool itself is easy to use and after initial training, we are able to implement a large number of our campaigns ourselves. If necessary, trbo supports us at any time.
With trbo we have found the optimal tool with which we can advertise our action-driven specials onsite ourselves. trbo supports us competently with more complex campaigns, such as the playout of newsletter subscriptions on all devices. Even when we face technical challenges, trbo is always there to advise us.
With trbo we can further optimize the service on our website – for example by showing the user’s last searches or by implementing social share buttons to easily share travel ideas with friends and family. A very important criterion for a service provider working with us is speed, as we often have changing promotions. Promotional banners or coupon codes are adapted quickly and easily with trbo. When things get more complex, their account management is always there to support us and provide us with optimization solutions.
Our ‘Deal of the Week’ is handled simply and reliably via our editorial plan by trbo. We supply the footage, trbo does the rest for us. In this way, we can quickly and easily draw our users’ attention to the current campaigns. In addition to our campaigns, we have developed a sophisticated strategy together with trbo for addressing our users as part of their customer journey, which we are now implementing step by step. We are already looking forward to the overall result – and each step is already promising.
With trbo we have been able to increase our product recommendation clicks by +300% compared to the previous provider. The flexibility of the integration and speed of the optimization iteration is hard to beat – at the same time trbo actively supports us in the implementation. A real growth formula.
We have come to know trbo as a flexible, goal-oriented and fast-acting team that always assists and advises us. According to our promise to our customers “Always something new”, it is important to us to continuously provide our customers with attractive offers, as well as to constantly optimize the usability of our website according to their wishes. With trbo we can flexibly display a wide variety of implementations. These include exit intent elements, promotional offers and before-and-after image sliders on our product detail pages. Generating leads for our newsletter has also become very easy. trbo leaves nothing to be desired. Due to its simple implementation and the dedicated team, trbo has become an indispensable marketing tool for us which goes far beyond the standard.
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