Seamless Discovery to Delivery for Your Customers

Imagine your customers’ delight when they discover the perfect décor piece or the ideal kitchen gadget – exactly what they’ve been searching for, while shopping on your website.

In a market flooded with options, standing out means offering more than just a wide selection; it’s about delivering a personalized shopping experience that feels tailored to each individual.

Just how powerful can trbo be?

See how a home and living brand can create a seamless customer journey, becoming the go-to destination for all home essentials, from first visit to final delivery.

The goal: Boost sales by delivering personalized, tailored shopping experience

In a competitive home décor market, offering unique, high-quality products is just the beginning. To truly stand out and drive sales, personalization is key. By using tailored shopping experiences, you can make each customer feel valued, creating a sense of exclusivity that encourages loyalty and repeat purchases.

Here’s how personalization can help you boost sales, increase customer retention, and position your brand as the go-to choice for home and living enthusiasts:

Understand customer preferences

Use data to track customer behavior and create personalized recommendations based on browsing history and past purchases. This helps guide customers to the products that best match their tastes and home style.

Feature Spotlight

Customer Data Enrichment

By enriching browsing behavior data with insights from other sources like CRM or CDP, you can personalize future interactions.

For first-time visitors, offer incentives like discounts or free shipping to encourage purchases. For returning customers, send exclusive offers on higher-value items such as designer sectionals or luxury lighting. This approach ensures that every communication feels tailored to their unique needs, fostering long-term relationships.

Dynamic Segmentation & Tailored Recommendation

Imagine a customer buys budget-friendly sofa cushions during a seasonal sale. They’re added to your email list and receive updates on affordable décor. Months later, they browse luxury leather sofas - thanks to dynamic segmentation, their profile is automatically updated.

Now, they receive tailored recommendations for high-end items like designer sofas, guiding them further down the purchase journey and increasing the likelihood of a larger sale.

Optimize your home & living webshop

Bundling products can simplify decision-making and encourage higher-value purchases. Use our A/B and Multivariant Testing to test layouts, bundles, and promotions, making data-driven decisions that optimize performance and boost conversions. Tailor your site to your customers’ needs for a seamless, personalized shopping experience that drives sales.

Feature Spotlight

Bundle

Shopping for home décor can be overwhelming, with countless options to choose from and customers often need time to decide. Guide them with product bundles that make shopping easier.

For example, for first-time visitors, offer a curated living room bundle with a sofa, coffee table, and throw pillows at a special price.

For shoppers already familiar with your brand, provide an exclusive discount on a bedroom bundle with a bed frame, nightstands, and lamps.

A/B & Multivariate Testing

Let’s picture that you're testing different image sizes for your living room furniture - larger, high-quality images vs. smaller, more compact visuals. By running this test, you’ll discover which image size drives more customer engagement and higher conversions, helping you present your products in the most compelling way possible.

Also, think about testing different promotional offers for bedroom furniture bundles - comparing a “10% off” discount with a “Free Shipping” incentive? By running this test, you’ll uncover which offer resonates best with your customers and drives more sales, helping you tailor future promotions to better meet your audience's preferences.

Personalized shopping assistance with AI & product advisors

Elevate your customers’ shopping experience with AI-driven chatbots or live chat that offer personalized advice and product suggestions based on their style and preferences. A Product Advisor can quickly guide Home & Living shoppers to the perfect items by recommending products that match their budget, style, and needs, making the shopping journey smoother and more efficient.

Feature Spotlight

Product Advisor

For example, if a shopper adds a basic armchair to their cart, the advisor can guide them through a consultative process, similar to a "Personalized Furniture Finder," recommending matching throw pillows or a designer coffee table to complete the look.

This approach also opens up upsell opportunities by suggesting higher-end alternatives, ensuring the shopper finds the ideal pieces for their space and improving their overall shopping experience.

Chatbot AI

Imagine providing 24/7 support with an AI-powered chatbot that feels like a conversation with a real person. It effortlessly handles common queries -like order status, product recommendations, and returns - helping to improve customer satisfaction and ease the burden on your support team.

For example, a customer can ask about product availability or delivery options, and the chatbot instantly provides accurate, human-like responses, elevating the shopping experience.

Launch your campaign

As you grow your business and expand your product offerings, trbo works behind the scenes to improve the shopping experience.

With personalized recommendations, AI-driven chatbots, and product advisory support, your customers receive real-time guidance tailored to their needs. This seamless experience boosts sales, drives conversions, and sets you apart in the market, ensuring long-term customer loyalty and campaign success.

Don’t see your industry?

trbo helps companies of all shapes and sizes to deliver exceptional customer experiences

See the trbo toolbox

trbo plays well with others

Our tool plugs right into any existing applications you use, leveraging external data to make trbo even more powerful.

“

Auf der Suche nach einem Anbieter mit dessen Hilfe wir mittels Software as a Service auf unseren Webseiten den Besuchern für sie relevante Angebote anzeigen können, sind wir mit trbo fündig geworden und haben damit auch durchweg positive Erfahrungen gemacht. Bekommen haben wir ein Tool, welches speziell auf die Bedürfnisse der Telekom zugeschnitten ist und auch bei sich ändernden Anforderungen von trbo schnell und lösungsorientiert angepaßt wird. Hat man ein Problem, so steht einem der trbo Support stets kompetent und schnell zur Seite.

”

“

When we were looking for a provider with whom we could show visitors relevant offers on our websites using Software as a Service, we found trbo and have had consistently positive experiences with it. We have received a tool that is specifically tailored to Telekom's needs and can be adapted quickly and in a solution-oriented manner as trbo's requirements change. If you have a problem, trbo support is always available to help you quickly and competently.

”

Frank Benner

Business Epic Owner for Campaign Automation

Business Epic Owner für Kampagnenautomatisierung

Mehrere Hundert Kunden vertrauen auf trbo

Trusted by hundreds of leading brands

Let's get personal

Start delivering memorable, 1:1 experiences that keep your customers coming back.

Leave us a message and one of our dedicated personalization experts will reach out to you. We look forward to hearing from you!

Let's get personal

Start delivering memorable, 1:1 experiences that keep your customers coming back.

Leave us a message and one of our dedicated personalization experts will reach out to you. We look forward to hearing from you!

Zünde den trbo

Kreiere einzigartige, personalisierte User Experiences, die deine Kunden begeistern und sie immer wieder zurück kommen lassen.

Schick uns eine Nachricht und einer unserer trbo Experten wird sich bei dir melden. Wir freuen uns darauf, von dir zu hören!